This Privacy Policy explains how Builder Ben ("we", "us", "our") collects, uses, and protects your personal data when you use our website and quote-matching service. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who we are
Builder Ben is the data controller responsible for your personal data. If you have any questions about this policy or how we handle your data, contact us at hello@builderben.com.
2. Information we collect
When you request a quote or contact us, we may collect:
- Your name, email address, phone number, and postcode
- Details about your roofing project (type of work, timing, property type)
- Communications you send to us
- Technical data such as IP address, browser type, and device information
- Cookies and usage data (see section 8)
3. How we use your data
We use your personal data to:
- Match you with vetted local roofers in our network
- Share your enquiry with relevant roofers so they can provide a quote
- Respond to your questions and provide customer support
- Improve our service and website
- Comply with our legal obligations
4. Lawful basis for processing
We process your personal data on the following lawful bases under UK GDPR:
- Consent — when you submit an enquiry to receive quotes
- Legitimate interests — to operate, improve, and secure our service
- Legal obligation — where required by law
5. Sharing your data
We share your enquiry details with the local roofers we match you with so they can contact you with a quote. These roofers act as independent data controllers for the data they receive. We may also share data with:
- Service providers who help us operate the website (e.g. hosting, analytics)
- Regulatory authorities, where legally required
We do not sell your personal data to third parties.
6. International transfers
Your data is primarily processed within the UK and EEA. Where data is transferred outside these areas, we use appropriate safeguards such as Standard Contractual Clauses or UK adequacy decisions.
7. Data retention
We keep your personal data only for as long as necessary to provide our service and meet legal obligations. Enquiry data is typically retained for up to 24 months, after which it is securely deleted or anonymised.
8. Cookies
Our website uses cookies and similar technologies to make the site work and to understand how it is used. You can manage cookie preferences in your browser settings. Non-essential cookies are only set with your consent under the Privacy and Electronic Communications Regulations (PECR).
9. Your rights
Under UK GDPR you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request erasure of your data ("right to be forgotten")
- Object to or restrict processing
- Data portability
- Withdraw consent at any time
- Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk
To exercise any of these rights, email hello@builderben.com.
10. Security
We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.
11. Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page with the date of the most recent update.
12. Contact us
For any questions about this Privacy Policy, please email hello@builderben.com.